Frequently Asked Questions
PRODUCTS
- Will I Receive The Exact Color Pictured?
- How Do I Know If The Item Will Fit Me/Where Are The Sizes?
- What Material Are The Bags Made From?
- Is There A Hip Industries Stockist Near Me?
SHIPPING
- How Long Does Shipping Take?
- What Countries Does Hip Industries Ship Too?
- How Much Is Shipping?
- Are There Any Other Customs Charges Or Taxes Payable?
- What Shipping Method Do You Use?
YOUR ORDER, TRACKING & PAYMENT
- What Do You Do With The Information You Collect?
- Why Is The Amount Paid On My Invoice Different From The Amount On My Bank Statement?
- Where Can I View My Order?
- Can I Track My Order?
- Why Doesn't My Tracking Number Work?
- Why Is My Payment Continuously Rejected?
- Why Haven't I Received Any Emails From You Guys Since Placing My Order?
AFTER SALE SERVICE
- What Is Hip Industries Policy For Return & Exchange?
- Do You Offer Repairs?
- How Do I Go about Making A Return?
OTHER QUESTIONS
- How Do I Ask A Question That Is Not Listed?
- Where Can I Read The Terms And Conditions Of Purchase?
- Does Hip Industries Offer Wholesale Prices?
- How Does The Refer A Friend Program Work?
- How Can I Provide Feedback/Testimonial?
Products
Will I Receive The Exact Color Pictured?
Yes, you will receive the color of the bag as pictured on our store.
How Do I Know If The Item Will Fit Me/Where Are The Sizes?
Our bags fit almost everyone well and they all come with adjustable shoulder straps. We specify the dimensions of our bags on each page and they will fit most people.
What Material Are The Bags Made From?
Our bags are made from one of the highest quality synthetic leathers that help you look great while knowing that your bag is 100 per cent sustainable. They have a look and feel that is similar to leather. We deliberately choose not to use animal hide in our bags.
Is There A Hip Industries Stockist Near Me?
We are currently in the process of partnering with a few retail stores.
Shipping
Orders within Australia are expected to arrive within 5 business days and orders sent internationally are expected to arrive within 10 business days. For information about shipping, see Shipping and Returns.
What Countries Does Hip Industries Ship To?
Hip Industries ships worldwide, to any country however, some orders will be investigated prior to shipping in order to prevent fraud. IP addresses are logged for all orders placed.
We offer free shipping for orders within Australia. Orders sent internationally have a flat $29.95 shipping fee. For information about shipping, see Shipping and Returns.
Are There Any Other Customs Charges Or Taxes Payable?
Hip Industries ships to many different countries and thus we cannot be aware of the customs charges or duty applicable in each country. Any charges incurred once your purchase has left Australia are your responsibility. Hip Industries recommends investigating what (if any) custom charges are applicable to your purchase, prior to placing your order. Listing a business as your shipping address does make it more likely that you will incur customs fees and charges. Unfortunately we cannot list your purchase as a 'gift' as this is misleading and illegal. As far as we know, there are no customs charges for items sent from Australia to the United States and Canada.
What Shipping Method Do You Use?
Orders are sent using Australia Post registered mail postal service and will be delivered by your country's postal service; USPS, royal postage, etc.
Your Order, Tracking & Payment
What Do You Do With The Information You Collect?
For information on what we do with the information we collect, see Section 14 of the Terms and Conditions on our Privacy Policy.
Why Is The Amount Paid On My Invoice Different From The Amount On My Bank Statement?
Hip Industries is located in Australia and prices are listed in the currency selected on the top right of the store. Currency conversion rates are given as estimates only. Paypal & Financial institutions may provide slightly different conversion rates to the ones listed. If payment is made via Credit card, you will receive a receipt for your payment (via email) in Australian dollars. Your credit card statement will reflect the actual amount you were charged in your home currency. When your order is processed, it is done so in Australian dollars in accordance with Australian law. We accept Mastercard, Visa Card and Paypal. All promotions are subject to the Hip Industries terms and conditions. Hip Industries reserves the right to withdraw offers without notice. All decisions/judgments by Hip Industries are final.
To view your order, login to your account with your username and password. Your recent orders will be displayed on the following page. If you have forgotten your password, please click on "Forgotten Password". If you purchased as a guest, please contact us if you have a query about your order.
Registered Air Mail Orders are only traceable once they arrive in the country of destination. Your tracking number is sent to you immediately after your purchase was sent. If you signed up for an account, you will also be able to locate your tracking details by logging into your account. Please allow at least a few business days after placing your order for it to become traceable.
Australian Customers: Click here to track your order.
United Kingdom Customers: Click here to track your order.
United States customers: Click here to track your order.
Customers from all other locations: Check with your domestic postal service as to how to track inbound international parcels. If your domestic postal service cannot track parcels from Australia then your purchase is not traceable.
Why Doesn't My Tracking Number Work?
Tracking is only available once your item leaves Australia. Thus please be patient and wait at least 4 business days after you have received your notice of dispatch, for your purchase to be traceable. If your tracking number still does not work after this period please email: sales@hipindustries.com. Express shipment items should be traceable immediately after you received your notice of dispatch.
Why Is My Payment Continuously Rejected?
Occasionally customers are notified of a declined order. This can occur for a number of reasons including; international payment restrictions put in place by your bank/credit card provider in order to avoid fraud, insufficient funds or incorrect credit card details, debit card rejection by the Hip Industries payment gateway. If your payment is declined please follow the steps listed blow:
1. Try placing your order using Paypal (you can still pay with your credit card and no Paypal account is required).
2. Try using a different credit card (not a debit card).
3. Contact your bank/credit card provider to ensure international payments are not restricted.
Why Haven't I Received Any Emails From You Guys Since Placing My Order?
Hip Industries will email you an order confirmation immediately after you place your order and then email you again (with your tracking number) when your order is sent. Please check your junk mail folder if the emails do not appear in your inbox. We recommend adding sales@hipindustries.com to your address book to ensure all correspondence is received. If your purchase was successful you would have received an email from PayPal. A common reason why emails are not received is because the customer entered an incorrect email address at the time of checkout.
After Sale Service
What Is Hip Industries Policy For Return & Exchange?
For information about returns and exchange, see Shipping and Returns
The most economical way to have minor repairs made to your Hip Industries bag is to take it to a local seamstress or leather repairer. The cost of restitching or reattaching a press-stud is usually less than $15. We recommend getting repair done as soon as possible to avoid further damage.
How Do I Go about Making A Return?
For information about making a return, see Shipping and Returns
Other Questions
How Do I Ask A Question That Is Not Listed?
If you cannot find the answer to your question here, please contact us at mail@hipindustries.com
Where Can I Read The Terms And Conditions Of Purchase?
Our terms and conditions can be found in the Terms and Conditions page.
Does Hip Industries Offer Wholesale Prices?
If you are interested in being a wholesaler, please contact us at mail@hipindustries.com
How Does The Refer A Friend Program Work?
For information on our refer a friend program and other offers, see our Special Offers.
How Can I Provide Feedback/Testimonial?
Your feedback is important to us and it is much appreciated! We strive to constantly improve but it is difficult without feedback from customers/users. To leave your feedback or have a testimonial added to our testimonials page, please email us at mail@hipindustries.com
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